Provides online counseling through the BetterHelp

Shannon Madden

  • Arizona, United States
  • Anger management
  • Anxiety
  • Bipolar disorder
  • Career difficulties
  • Information updated 2 weeks ago

Services offered

  • Video
  • Phone
  • Messaging


  • Quick Counseling is user-supported, and when you purchase through our links, we may earn a commission from BetterHelp at no extra cost to you.

About me

Hello! Thank you for considering me as your counselor. Let me give you an overview of my counseling style, education, experience and personal background. Counseling Style: My theoretical approach is Cognitive Behavioral Therapy. I believe our thoughts lead to our emotions and behaviors. Initially, I use worksheets to help you uncover underlying beliefs you have about events or issues that lead to uncomfortable emotions or self-defeating behaviors. I also like to tie in neurobiology to help you understand that we can manipulate the way our brains work to speed up change. I tend to use humor initially to break the ice and normalize behaviors. Education: I earned by Masters of Counseling at University of Phoenix in 2002. I also received a Master of Arts in Organizational Management in 2001 at University of Phoenix. I was pursuing my Doctorate in Neuropsychology at Argosy University from 2010 – 2013 but my life plan changed so I decided not to complete the degree. I graduated with a Bachelor of Science degree from Northern Arizona University. I am required to complete 30 hours of continuing education every two years to maintain my license; therefore, I have extensive training in Eye Movement Desensitization & Reprocessing (EMDR), Posttramatic Stress Disorder (PTSD), neuropsychology, depression and anxiety. Experience: I started in the mental health field as a Crisis Counselor for the Phoenix Fire Department for four years while I was getting my Masters degrees. After graduation, I became a Crisis Counselor in emergency rooms throughout the Valley for six years. I transitioned into a traditional counselor position specializing in PTSD with police officers, fire fighters, and military personnel. I also really enjoyed working with people in life transitions (careers, school, retirement, marriage, dating, etc.). I became the Director of Psychological Health for the Arizona Army National Guard in 2013 working with soldiers in pre- and post-deployment phases, suicide prevention, PTSD, and military sexual trauma. When that contract ended, I helped open Quail Run Behavioral Health Hospital as the Director of Intake & Assessment. I currently work for Arizona’s state crisis system and am in a telecommuting position. I missed individual counseling and am thrilled to be a part of the Better Help team. Personal Background: I am a 3rd generation native Arizonan (my mom and grandmother were born and raised in Phoenix which is very rare). I grew up in Flagstaff and moved to Phoenix after graduating from NAU. I decided to pursue a counseling career after my aunt’s experience in the emergency room when my uncle died suddenly and unexpectedly at 46 years old. I knew there was a compassionate way to deliver heartbreaking and life-changing information. I also had a wonderful counselor who helped me recover from PTSD after my brief stint in the military. I have been divorced twice and recently relocated to Phoenix to be closer to family & friends. I have 2 spoiled dachshunds and love to travel and am learning to crochet. Thank you for taking time to read my bio and I look forward to the opportunity to work with you.
  • 1982722526

License information

License: LPC


License number: 11886

Expires at 2024-11-30

Professional experience

Focus and Specialization Areas

Additional focus areas

Therapeutic approaches

Welcoming international clients?



  • English

Shannon Madden's location

  • Arizona, United States

Shannon Madden's years in practice

  • 25 years in practice

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Services offered

  • Video
  • Phone
  • Messaging


  • Quick Counseling is user-supported, and when you purchase through our links, we may earn a commission from BetterHelp at no extra cost to you.

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Have questions?

Shannon Madden brings 25 years of extensive experience in therapy.

No, Shannon Madden does not currently accept international clients seeking support.

No, Shannon Madden is not currently accepting new clients.

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* Shannon Madden provides online counseling through the BetterHelp platform.

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